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Class / Class Details

Handling Complaining Customers

  • SENIOR ICT ACADEMY image

    By - SENIOR ICT ACADEMY

  • 2 students
  • 30 Min
  • (0)
Start Date & Time

28th Mar, 2025 At 10:31 AM

End Date & Time

28th Mar, 2025 At 11:01 AM

Duration

30 Min

Course Description

Our Virtual Lesson on Handling Complaining Customers equips learners with essential strategies to professionally manage difficult customer interactions and turn complaints into positive experiences.

Key Learning Areas:

✅ Understanding Customer Complaints – Identifying common reasons customers complain and their expectations.
✅ Effective Communication Techniques – Active listening, empathy, and tone management to de-escalate tense situations.
✅ Problem-Solving Strategies – Responding to complaints professionally, offering solutions, and ensuring customer satisfaction.
✅ Handling Difficult Customers – Dealing with aggressive or unreasonable complaints while maintaining professionalism.
✅ Case Studies & Role-Playing – Real-life scenarios to practice handling different types of complaints.

Course Benefits:

✔️ Interactive & Practical – Engaging video lessons, live instructor support, and hands-on exercises.
✔️ Flexible Online Access – Learn anytime, anywhere, with downloadable resources.
✔️ Certification – Earn a recognized certificate upon successful completion.

Ideal for customer service representatives, business owners, and anyone interacting with customers.

Course Schedule

Start Date
28 Mar 2025
Time
(Start - End)
10:31 AM -11:01 AM
Duration
30 Min

Instructor

SENIOR ICT ACADEMY

As the Super Admin of our platform, I bring over a decade of experience in managing and leading digital transformation initiatives. My journey began in the tech industry as a developer, and I have since evolved into a strategic leader with a focus on innovation and operational excellence. I am passionate about leveraging technology to solve complex problems and drive organizational growth. Outside of work, I enjoy mentoring aspiring tech professionals and staying updated with the latest industry trends.

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  • Start Date 28th Mar, 2025 At 10:31 AM

  • Enrolled 2 students

  • Capacity Unlimited

  • Duration 0:30 Hours

  • Sessions 1

  • Certificate of Completion

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